FAQs

Delivery time depends on how close you live to our logistics centres. If you are based in Nairobi or Dar es Salaam, we can deliver within the hour.

For other locations, the delivery time would depend on your proximity to these two locations.

Please see our Shipping and Returns page for details.

Please contact us at help@fletna.com with the details from your order, we will try to cancel the order and keep you updated about any necessary steps on how to receive your refund. If the product has already been shipped out, you will need to bear the costs of return shipping.

Please contact us at help@fletna.com with the details from your order, as well as a photo of the goods and packaging. We will bear the cost of return shipping and promptly send out your original order.

Due to the nature of goods we sell, goods once sold can not be returned.

There are few categories typically skin is classified into; normal, oily, dry, combination and sensitive skin. But over a period of time your skin texture and type can change as it is affected by a lot of factors such as lifestyle, hormones and your diet. The ideal way to understand your skin type might be, to wash it gently and leave it for several hours without using any product to observe your skin.

Cleansing is the most important step in your daily skin care routine. It helps your skin feel fresh by removing the sebum and dead cells, as well as allowing your skin to absorb any skin care products more easily.

Yes, you need to moisturize your skin even if you have oily skin. Moisturizer is used to improve your skin’s texture and to hydrate your skin. Moisturizing oily skin will help keep your skin from over-producing oil.

Cleanse your skin using a mild cleanser, use an alcohol-free toner and then moisturize your skin with a nourishing moisturizer. The three-step routine will keep your skin healthy.

Yes.

All the of the products are manufactured in South Korea.

Korean application Glowpick, is arguably the top source for beauty products. They allow people to leave real reviews and ranking on thousands of products in various categories. With this information, they host their annual Glowpick Consumer Beauty Awards. This is to honor the best products of the first half of the year, second half of the year, and end of the year in review. Winning products go through a 3-step process, led by the Glowpick team. They are then monitored for a period of time for quality assurance, and finally winners are chosen based on reviews left by users. Dewytree has multiple products which have been honored by Glowpick.

Fletna means “good looking” or “cutey” in Slovenian

Our European HQ is in Stockholm, Sweden and our African HQ is in Nairobi, Kenya.

We have a Fletna Assist chat option on our website, if you would like to talk to one of our team or you can email us at help@fletna.com