It's very important to us that the Shipping & Returns is simple.

Please see below for the details :)

Due to the nature of goods we sell, goods once purchased can not be returned.

NOTE: Please do not send your purchase back to the manufacturer.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at invoices@fletna.com with a photo of the defection/damage.

Shipping your order will commence as soon as our logistics team has processed the order. The time for you to receive your shipment will depend on how close you are to our logistics centres. Our logistics team will work with you to ensure that you are informed about your shipment and to try and accommodate you if there is a specific time you need your shipment delivered.

Our East Africa Delivery rates are:

- 250 KES for Nairobi area door deliveries on orders under 4500 KES. Orders over 4500 KES get free delivery

- 350 KES for Express delivery within Nairobi area if you are in a hurry and want your order to to go the top of our logistics team's inbox

- 500 KES for door deliveries to other counties in Kenya

- Free pickup is available at our Nairobi CBD location if you prefer to pick up your order yourselves or have someone pick it up on your behalf

- 4,500 TSH for Dar es Salaam area door deliveries on orders under 86,500 TSH. Orders over 86,500 get free delivery