It's very important to us that Shipping & Returns is simple.
See below for the details :)
We offer free shipping on orders over 22 EUR (or equivalent in your local currency). Orders below 22 EUR are subject to a 4.5 EUR shipping charge.
You can return any product that is unused or faulty for a refund (within 14 days).
We don't refund if a product has been used, although we may, at our discretion, replace it for an alternative.
To complete your return, we require a receipt or proof of purchase.
NOTE: Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 business days.
If you haven’t received a refund yet, we advise you to complete the following steps:
First, check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. After this, we advise you to contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Unfortunately items on sale cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with a photo of the defection/damage.
To return your product, you should e-mail us on: email@example.com so we can give you the details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a shipping service which allows for tracking and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are committed to serving you on your natural skin care journey. Let us know how we can serve you better. Email us at firstname.lastname@example.org or use the Fletna Assist app in the bottom right corner of your browser.